Ticket Policy

Here is a more detailed view of our ticket policy along with more rules that wouldn't be listed in our ticket system embed. Please ensure that you follow this policy at all times.

Ticket Reasoning:

• Provide a reason for opening this ticket. If there is no information provide in regards to this ticket being opened within 10 Minutes, your ticket will be closed.

Provide Information:

• Please provide as much information as you can make sure every bit of detail is added for a smooth experience and quick response time.

Pinging Support Staff:

• Hold off pinging staff as they were already been pinged upon the ticket being opened. No response in 4+ hours, then you may ping a member of our support staff. Ensure when pining you go lowest to highest!

Be Respectful:

• Please be respectful towards our staff as they are only doing there job.

Decision Refusal:

• You cannot refuse any decision that was made by our support staff. If you have been found harassing our support staff both in DM's and in chat you will be moderated and/or blacklisted from using this service.

Reporting Members of Staff:

• When reporting a member of staff you must open an Internal Affairs ticket and wait for a member of IA to respond. If you believe that the decision that they have made is not what you want then you cannot request another IA member to review your ticket.

• However, if you think the decision that the IA member has made contains bias or favouritism for the person you are reporting then you may request it to be reviewed by a member of the Management Team.

🛡️| Users if conducting in actions such as DMing or attempt to stir drama as well fights can face moderation and have their ticket closed.